Refund Policy



Damaged in Transit Items - All our delivery items are packed carefully by hand, if your order is accidently damaged whilst being delivered to you , or you are unhappy with the item please contact us immediately at Westend Takeaway on 01245 265050 or email us at delivery@westendcitytakeaway.co.uk. Please explain the situation and the reason for requesting a return of the order. If it is agreed there is an issue we will then either replace the damaged or problem item or offer a refund or a credit note against next order. This will be at our discretion and subject to availability.
We reserve the right to ask you to either return the damaged/unwanted items (our driver will collect) immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.

If the Error is Our Fault
 - If you are returning any items because of an error by us, we will dispatch a replacement item(s) to you at no additional cost, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or if we are unable to deliver the replacement we will offer a credit note to the value off of your next order.
In all other circumstances where Westend City Takeaway is not at fault, then the delivery charges will be your responsibility.

If you are not satisfied with your order received from us for any reason, please contact us by phone immediately on: 01245 265050 and speak to us.
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Email - delivery@westendcitytakeaway.co.uk

VAT Number - 165213232

Address - 34 Duke St, Chelmsford, Essex, CM1 1HY

Registered Address - CHELMSFORD CITY CATERING LIMITED
14 RAILWAY STREET
CHELMSFORD
CM1 1QS
Company No. 08552766